Refund policy

Return and refund policy

Last updated: 30 September 2026

30-day money-back guarantee

Nourva offers a 30-day money-back guarantee on Nourva Airway Assist. The 30 days begin when you receive your order.

How to request a return

To request a return, email nourvahelp@outlook.com within 30 days of receiving your order. Please include your order number and the reason for your request. We will reply with return instructions and the return address. Please contact us before sending an item back.

Conditions for a guarantee return

For a return under our 30-day money-back guarantee, the product must be unused, working and returned with its included parts. You are responsible for the return postage for a change-of-mind return. We recommend using a tracked service and keeping your proof of postage, as the item remains your responsibility until it reaches us.

Refunds

Once we receive and inspect your return, we will let you know whether it meets the guarantee’s conditions and, if approved, issue a refund to your original payment method. We aim to issue approved refunds within 14 days of receiving your return. Your bank or card provider may take a few further days to show the refund on your statement.

Your legal rights are separate from this guarantee. If you buy online, you generally have a right to cancel within 14 days of receiving your item, then a further 14 days to send it back. Other rules may apply to sealed goods that cannot be returned for health or hygiene reasons once unsealed; we will not assume that exception applies to your order without a proper basis. If an item is faulty, damaged or not as described, contact us at the email address above. Nothing in this policy limits your statutory rights.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or not as described, email us as soon as possible with your order number and, where you can, photos showing the problem. We will not ask you to pay the return postage for an item that is faulty, damaged or not as described. We will offer a remedy in line with your legal rights, which may include a repair, a replacement or a refund.

Cancelling an order before dispatch

If you want to cancel an order that has not yet been dispatched, email us with your order number as soon as possible. If the order has not left us, we will cancel it and refund you in full.

Contact us

Email nourvahelp@outlook.com. Our registered office is not a returns address. Please email us first for return instructions.